Domino’s Pizza Inc., the world’s largest pizza company, and tech giant Microsoft are set to reshape the future of pizza ordering and store operations using cutting-edge generative AI technology and the power of cloud computing.
Domino’s and Microsoft will harness the capabilities of the Microsoft Cloud and Azure OpenAI Service to elevate the customer experience through personalized and simplified ordering processes. The collaboration marks a significant step towards enhancing Domino’s services and delivering even more engaging interactions with its millions of customers.
Kelly Garcia, Domino’s Executive Vice President & Chief Technology Officer, expressed excitement about the collaboration, stating, “We are thrilled to co-innovate with Microsoft using Azure AI technology to advance the future of pizza ordering and store technology powered by secure, connected data and simplified processes.” Garcia emphasized that this five-year partnership would lead to consistent and engaging ordering experiences for Domino’s customers.
The integration of Azure OpenAI for the customer experience is a pivotal aspect of this collaboration. Shelley Bransten, Microsoft Corporate Vice President of Global Retail, Consumer Goods, and Gaming Industries, noted, “As consumer preferences rapidly evolve, generative AI has emerged as a game changer for meeting new demands and transforming the customer experience. Through our strategic partnership, Domino’s continues to be a customer-first leader in the quick-service restaurant industry.”
Domino’s has ambitious plans to pilot generative AI-powered solutions within the next six months, bringing the benefits of this partnership directly to its stores and customers. This initiative is expected to not only simplify the ordering process but also cater to evolving customer preferences, making Domino’s more competitive in the quick-service restaurant industry.
With the fusion of Domino’s expertise in pizza and Microsoft’s AI capabilities, this collaboration promises to redefine the way customers interact with the world of pizza delivery, offering more personalized and efficient services than ever before.