-KH News Desk (editorial1@imaws.org)
Sapaad, a global leader in cloud-based restaurant technology and a “Make-in-India” success story, has formally announced its entry into the Indian market. With over a decade of experience across 40+ countries, Sapaad aims to modernise India’s food services sector by providing data-led, scalable operating models tailored for the country’s rapidly growing organised F&B segment.
Strategic Expansion & Market Focus
Sapaad’s entry into India is timed with the industry’s shift toward advanced digital systems. The company is targeting the organised, technology-ready segment, which comprises an estimated 5–6 lakh outlets nationwide.
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Target Segments: QSR chains, franchise-led brands, cafés, bakeries, cloud kitchen operators, and mid-sized restaurant groups.
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2030 Goal: Aims to serve 8–10% of the organised market, translated into a presence across approximately 50,000 restaurant outlets.
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Localised Pricing: Monthly subscriptions range from INR 5,999 to INR 12,999 per outlet, offering the same enterprise-grade platform used by global Michelin-star restaurants.
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Hybrid Model: Combines software subscriptions with integrated fintech payments for streamlined cost management.
Core Platform Features & AI Capabilities
The platform is built on a cloud-first architecture, eliminating hardware dependency and supporting complex multi-format operations through a unified suite:
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Integrated POS Suite: Includes cloud-native POS, online/QR ordering, self-ordering kiosks, and kitchen display systems (KDS).
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Operational Depth: Delivery management, CRM, recipe and inventory management, loyalty programs, and cloud-based printing.
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AI Innovation: * Ask Vantage: A conversational AI analytics layer for real-time business performance queries.
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Predictive Menu Engineering: Tools to optimise pricing, demand, and profit margins.
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Fintech Integration: Seamlessly integrated with major Indian payment aggregators for real-time order and settlement reconciliation.
Vishnu Vardhan Madabhushi, Founder & CEO, Sapaad: “India’s restaurant industry is moving beyond basic digitisation towards systems that can support scale, consistency and data-driven decision-making. While the country has an estimated 10–12 million food outlets, the organised, technology-ready segment presents a clear opportunity for platforms built for operational depth rather than surface-level automation.”
Anup Anthony, Co-Founder & CTO, Sapaad: “Sapaad has been engineered with performance, reliability and scale at its core. Beyond transactional systems, the platform is designed to convert operational data into actionable intelligence, enabling restaurants to improve control, forecasting and decision-making as they grow.”
