-KH News Desk (editorial1@imaws.org)
The Federation of Hotel and Restaurant Associations of India (FHRAI), in collaboration with the Hotel and Restaurant Association Western India (HRAWI), has successfully concluded the Industry Awareness Summit on the Digital Personal Data Protection (DPDP) Rules 2025. Held at the Omni Residency in Indore, the summit was a critical step in preparing the hospitality sector for India’s new data governance regime, emphasizing that data privacy is no longer just an IT issue but a core strategic priority.
Summit Highlights & Focus Areas
The summit addressed the unique vulnerabilities of the hospitality industry, which handles vast amounts of sensitive guest data through online bookings, loyalty programs, and property management systems.
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Operational Impact: Discussions centered on how the new rules will change day-to-day functions, including front-desk processes, vendor management, and payment systems.
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Compliance Frameworks: Clarity was provided on consent management, notice requirements (available in 22 Indian languages), and the rights of “Data Principals” (guests).
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Data Breach Readiness: Experts detailed the mandatory protocols for breach reporting to the Data Protection Board of India and notifying affected individuals.
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Special Protections: A strong emphasis was placed on the protection of children’s data and the requirements for verifiable parental consent.
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Support for SMEs: The sessions were specifically designed to help small and mid-sized operators demystify complex legal requirements into actionable business steps.
Surendra Kumar Jaiswal, President, FHRAI: “The Digital Personal Data Protection Rules 2025 represent a critical milestone for India’s digital economy. For the hospitality sector, compliance is directly linked to guest trust and long-term sustainability. This summit has enabled our members to clearly understand their responsibilities.”
Jimmy Shaw, President, HRAWI: “For hotels and restaurants, these rules translate into daily operational changes. The summit has been particularly valuable in demystifying compliance and equipping establishments to embed data protection into routine business without disrupting service delivery.”
Tulsiram Silawat, Minister of Water Resources, Madhya Pradesh: “These discussions on Digital Personal Data Protection will give a new dawn and direction to the industry. The Madhya Pradesh government is determined to support the hospitality industry in line with PM Modi’s vision.”
