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The largest food delivery platform Zomato faced strong criticism on Twitter after a customer took to Twitter to claim that the customer service executive of Zomato told him that he ‘should know Hindi’. ‘#Reject Zomato’ started trending on Twitter after the customer’s post went viral.
Zomato responded to the tweet and termed the incident as ‘unacceptable.’ The customer named Vikash from Tamil Nadu took to Twitter and posted that he got in touch with the Zomato customer service after he found that one item was missing from his order. According to Vikash, the customer service executive told him that his payment could not be refunded as he ‘didn’t know Hindi.’ Vikash also shared a screenshot of the chat.
The incident did not go down well with Vikash who wrote that “if Zomato is available in Tamil Nadu, they should have hired people who understand the language.” The executive then replied, “For your kind information, Hindi is our national language. So it is very common that everybody should know Hindi a little bit.” The response made Vikash angry who tweeted, “Also takes lesson that being an Indian I should know Hindi.” and added, Tagged me a liar as he didn’t know Tamil.”
In response, Zomato said that the incident was ‘unacceptable and sought Vikash’s contact details to address the issue. Zomato has later tweeted with a long apology for their customer care agent’s behavior.
Vikash, however, was not happy with the whole episode and sought a ‘strong clarification’ and ‘public apology’ from the executive who he claimed, ‘accused me of mentioning as a liar and asked me to learn Hindi without any base reasons.’
It seems that Zomato has got in touch with Vikash on call and claimed that his concern was ‘addressed.’